The Doc Shop: Protecting Your Investment--and Reputation

Protecting Your Investment -- and Reputation

We know that you demand the best possible value when you purchase our services, and we value your business. To ensure that you and your customers are satisfied with the documentation that we produce, The Doc Shop, Inc. has designed a comprehensive quality assurance program. We believe that getting the job done right -- right from the start -- still makes the most "dollars and sense," so we've built these quality measures into every project from the moment you accept our services:

skills assessment testing and careful screening of our technical communicators to ensure that our staff is qualified,
development of a concise work plan to ensure that your customers' needs are addressed and that project objectives and/or marketing messages are identified before writing begins, and
preparation of a preview draft to ensure that the work plan is being implemented according to your expectations.

Throughout your documentation project, we continue to monitor the quality of all materials by conducting appropriate reviews -- including in-house peer, editorial, technical, and legal reviews, as well as usability testing -- which can reduce the need to issue errata pages and the likelihood of costly product liability lawsuits. And we will back our work with custom-tailored guarantees.

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